Frequently Asked Questions

Support & FAQ

Here are some answers to our most common questions.
Just let us know and we’ll give support 24/7.

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Digital Product Delivery

  • How are the icons delivered after the purchase?
    When you purchase the product you will receive an e-mail with your purchase details, this e-mail contains a link to a direct download where you can download all the purchased good for an unlimited time. Digital Product delivery is done through our partners at getdpd.com and all purchase are saved on records so you can receive updates, new icons or support.
  • How can i know about the new released icons and updates?
    You can find a log of icon sets updates on our Updates Timeline page and you will receive notification e-mails once an update is released. Also you can join our Facebook page to get to be a part of this project, request the icons you want and get a lot more freebies form our other projects. Check our Facebook page
  • How does downloading the icons work?
    Downloading your icons can be much easier with our Dropbox send button, you can just send your purchase to dropbox and you will have it downloaded in your folder in few minutes. If you wish to direct download it please use your browser to download from our website. Using download managers may affect the package and the zip files may not be read correctly. So, if you are using a download manager, you will, most probably, get the impression of a broken download. Our downloads should work in all modern browsers. However, if for some reason you are unable to download a file from our site please contact us, and we'll make sure to fix that and send you the files as soon as possible.

Icons ownership and license

  • Do i need to credit Icons Responsive when am using the icons?
    No attribution is required, but we will be happy if you do so. If you are using the icons in our themes or designs this actually adds value to it as the users are getting the icons as part of the design and saving money by that so it is a great plus to actually mention iconsresponsive.com
  • How long can i keep the icons?
    Once purchased, the icons are yours forever. And since they are royalty free you can use them in an infinite amount of projects without any restrictions. Also you will keep receiving new icons through our free lifetime update system and all new icons are yours to keep without paying any extra fees.
  • Can i redistribute the icons?
    No. Reselling, redistributing, sub-licensing, renting or allowing anyone else to use the icons is strictly prohibited.
  • What is a standard license?
    The standard license grants you:
    • 5 users license within your organisation.
    • All icon sets are Royalty Free.
    • You can use the royalty-free icons for any personal or commercial project including web design, software, application, advertising, film, video, computer game, gui design, illustration, for yourself or for your clients, without having to pay additional licensing fees.
    • Use the premium icons in the templates that you create and resell.
    • You can use the icons for an unlimited number of projects. - There is no limit of users or visitors for your projects.
    • It is possible to modify the icons in shape, colour or size.
    • If icons are used in mass commercial products (such as web templates, Themes..etc) iconsresponsive.com must be credited as the creator of the icons.
    You are only limited in 2 ways:
    • No more than 200 icons per project/website/application.
    • No more than 5 users (developers/designers) in your organisation can use it.
  • If i purchase the icons set do i own it forever?
    Yes, once you've purchased the set it is yours to use for an unlimited amount of time. You do not need to pay any additional fees to use these icons or to receive the free icons updates. The only instance in which you do need to pay more is if you need to upgrade to an extended license Check here.

Icons usage policy

  • What about using the icons in commercial projects?
    All premium icons are royalty-free, which means you can use them on your personal and commercial projects. That includes commercial templates/themes for resell, too. If you have doubts regarding the terms of usage, you can always contact us via e-mail or our live support. For purchasing an Extended license you can check out our licensing page.
  • Can i use the icons in my templates to sell in theme forest and other online markets?
    Yes, you may purchase the icons and use them for the templates. Please note that clients should get the icons included in the theme, or the design you made but not the whole collection. You may keep and reuse the icons for an unlimited amount of projects.
  • Can i use the icons for resale?
    yes, you can use an icon in items for resale (such as tshirts, phone cases, stickers, mugs). But you cannot redistribute the icons in their digital format.

Purchasing and Security

  • Can i buy a single icon?
    You can buy a single icon. Single icons are sold on our store at Iconfinder website you can check it here: Round Icons Profile However not all icons are listed for sale on iconfinder but we’re working on it.
  • How can i purchase the icons?
    All icons can be purchased over PayPal, world leading online payment processor or 2 Checkout Payment Gateway, which allows you to pay with your favourite credit or debit card like Mastercard, Visa, American Express, or even a traditional bank transfer. A PayPal account is NOT necessary to make the purchase. Just click on "Pay with a credit or debit card" under the login fields on our PayPal checkout page. If you need detailed assistance with the payment, please fell free to contact us.
  • Is the purchase process really secure?
    Yes, your financial security is our highest priority. The payment transfer is going through either PayPal's secured and encrypted connection or 2Checkout Payment getaway if you decide to purchase using a credit card. Products are hosted and delivered to you using a digital delivery system called getdpd.com, this service allows you to receive our constant updates and to get access to your files anytime you need. No credit card or bank details are given to us.
  • I purchased the icons but the download didn’t work properly, what to do?
    If your icon did not appear to download, you may try again and download multiple times. By paying for the set once, you purchased the rights to use it whenever you want. To download again, all you need to do is to find the e-mail you received after your purchase and click the button “View My Purchase” and you will be sent to the download page…yes it is that easy and no registration or passwords needed.
  • I accidentaly purchased the icons set twice can i get a refund?
    We have everything on record and we would like to make your experience using our website as pleasant as possible so just let us know and attach in your e-mail the purchase ID for both of your purchase and we’ll handle the rest.
  • Is a refund possible?
    Yes, you may ask for a full refund if you didn’t like our icons or found them unsuitable for your use within the first 30 days of your purchase, just feel free to contact us and we will send you the money back. Refunds do not apply a second time ex. if you purchased the icons, asked for a refund and got it. Then purchased again and asked for another refund.
  • Will i get an official invoice after my purchase?
    Yes, you will get an invoice (PDF). You can also enter your personal or business data, to be on the invoice. Just contact us if you need to customise the invoice.